Terms and Conditions

→ MONTHLY PAYMENTS

Your membership renews every 4 weeks and is automatically charged to the payment method on your account.

→ AUTOPAY AGREEMENT

When you sign up for a membership, your payments are set to autopay for your convenience. If you decide to cancel, you can request to do so via the app or through the account widget on our website. Please be sure to submit your cancellation request at least 7 business days before your next payment. Since we do not offer refunds, providing us with ample notice allows us to make the necessary adjustments and prevents any unwanted autopayments from being processed.

→ MINIMUM COMMITMENT

Minimum 3-month commitment unless you wish to switch between membership tiers. Early cancellation of the contract will result in a $50.00 fee plus HST.

→ CANCELLING YOUR MEMBERSHIP

You may cancel your membership anytime after your first 3-month commitment period is over. You can request to cancel via the app or through the account widget on our website. Please be sure to submit your cancellation request at least 7 business days before your next payment. Providing us with ample notice allows us to make the necessary adjustments and prevents any unwanted autopayments from being processed.

→ PAUSING YOUR MEMBERSHIP

You can pause your membership once every three months for at least two weeks. Please send us an email at least 7 business days before your next payment so we have enough time to take care of your request.

→ CLASS SHARING

Membership classes cannot be shared with others, but that's why members get one free guest pass per month for their pals! Please note that you must be attending the class with your friend/family member in order to take advantage of this perk. Guest passes can only be used once per individual guest.

→ UNUSED CLASSES

Any unused classes expire at the end of each billing cycle and don’t roll over, so try to make the most of them! If an unexpected situation arises, such as an illness, injury, or emergency, and you have one or two classes remaining at the end of your billing cycle, please let us know. We’re here to help.

Here's what you need to know:

1. We can roll over up to 2 classes for use in your next billing cycle
2. This can be done twice per calendar year in extenuating circumstances
3. Please email us with your request within one billing cycle of the missed classes

→ EXTRA CLASSES

Extra classes are billed at $16.50 + HST per class for all membership tiers. When booking extra classes, you will be prompted to pay the ‘member drop in rate’ of $16.50 + HST upon booking.